Terms and Conditions

Last updated: 6 January 2026

These Terms and Conditions govern your use of the website www.chalitaleroux.co.za and the services provided by Dr Chalita le Roux Incorporated (“the Practice”, “we”, “our”, or “us”).

By accessing this website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of this website.

1. About the Practice

Dr Chalita le Roux Incorporated is a registered dental and aesthetic medical practice operating in Johannesburg, South Africa. All clinical services are rendered by appropriately qualified and registered healthcare professionals in accordance with South African law and the ethical rules of the relevant professional councils.

2. Use of This Website

The content on this website is provided for general informational purposes only.

You agree to use this website:

  • For lawful purposes only

  • In a manner that does not infringe the rights of others

  • Without attempting to interfere with the website’s functionality, security, or availability

We reserve the right to restrict, suspend, or terminate access to this website at our discretion.

3. No Medical or Dental Advice

Information on this website does not constitute medical or dental advice and should not be relied upon as such.

  • Treatment outcomes vary between individuals

  • No guarantees are made regarding results

  • All treatment decisions are made following a formal consultation and clinical assessment

You should always seek personalised advice directly from your healthcare provider.

4. Appointments and Treatment Plans

Appointments may be requested online, telephonically, or in person and are subject to availability and confirmation.

  • A consultation does not guarantee suitability for a specific treatment

  • Treatment plans are tailored to individual clinical needs

  • The Practice reserves the right to postpone or decline treatment where clinically indicated

5. Fees and Payment Policy

Fees for consultations and treatment plans are disclosed to patients.

  • Patients are welcome to request information regarding costs in advance of treatment should they feel unsure

  • Any estimates provided are not final invoices and may change based on clinical findings

  • Fees are payable as agreed at the time of service unless otherwise arranged

6. Medical Aid Claims

The Practice does not submit claims directly to medical aid schemes.

  • Patients are responsible for payment at the Practice

  • A statement will be provided for patients to submit directly to their medical aid for reimbursement, subject to their scheme rules

7. Cancellations and Missed Appointments

We require a minimum of 24 hours’ notice for appointment cancellations or rescheduling.

  • Late cancellations or missed appointments may result in a cancellation fee

  • Repeated non-attendance may affect future booking availability

Specific cancellation policies may be communicated at the time of booking.

8. Intellectual Property

All content on this website, including text, images, branding, logos, and design elements, is the intellectual property of Dr Chalita le Roux Incorporated, unless otherwise stated.

You may not copy, reproduce, distribute, or use website content for commercial purposes without prior written consent.

9. Website Accuracy and Availability

While reasonable efforts are made to ensure accuracy, the Practice does not warrant that website content is always complete, current, or error-free.

We reserve the right to update, amend, or remove website content at any time without notice.

This website may contain links to third-party websites for convenience or informational purposes.

  • We do not control or endorse third-party content

  • We are not responsible for the privacy practices or content of external websites

Use of third-party websites is at your own risk.

11. Limitation of Liability

To the extent permitted by law:

  • The Practice shall not be liable for any direct, indirect, or consequential loss arising from use of this website

  • Decisions made based solely on website information are undertaken at your own discretion

Nothing in these Terms limits liability where such limitation is not permitted under South African law.

12. Privacy

Your use of this website is governed by our Privacy Policy, which outlines how personal information is collected, used, and protected in accordance with POPIA and applicable laws.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of the website constitutes acceptance of the revised Terms.

14. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa, and any disputes shall be subject to South African jurisdiction.